Shipping and returns
Packages are generally sent within 25 days of receipt of payment.
We recommend that you group your items in one order. It is not possible for us to group two separate orders made separately.
Street-level shipping is free throughout Europe.
Keep in mind that due to Brexit, starting from January 2021, for deliveries to the United Kingdom the British recipient will have to pay the duties and VAT by paying them to the courier / post office.
The boxes are adequately sized and your items are well protected.
Please note that delivery may take a week or two.
The delivery date also depends on external circumstances such as road size, adverse weather conditions and transport disruptions.
In any case, you will be contacted by the carrier to make arrangements for the date and time of delivery.
Check the condition of the goods in the presence of the transporter (he cannot refuse to wait).
If the goods are damaged, please refuse, write "damaged" on the transport document and immediately send us an email to firstname.lastname@example.org attaching photos.
We will replace the damaged goods for free as soon as possible.
Complaints regarding damage found after delivery will not be accepted as we have no way of verifying how the goods are handled after delivery.